Communication with families in the ICU is a challenge for all healthcare teams. While communication may be the key to success, families need a system that allows them to communicate openly without fear of being blasted with medical information or messages that only add to the stress of their situation. Icu video is one way to help families communicate with each other while in the ICU. Icu’s are video cameras that can be openly discussed without fear of being blasted with information or that of the family’s privacy.
It is now possible to record everything a patient is doing. This makes it possible for the families to view what the patient is doing at their bedside, or even if they are at a different location within the ICU. I’d also make it possible for families to see what their loved one is making, allowing them to see a correlation between the two.
It was difficult for families to discuss any problems that they were experiencing with their loved ones in the past. With a camera, they captured all of the details of their patient’s day-to-day care. If a patient was having problems, the staff could upload the video into the computer and allow anyone in the family to watch. Once they saw the information on the computer screen, it helped them understand their loved one better. This increased communication within the healthcare team, which improved patient care and decreased the number of mistakes made in the process.
Patients need to feel like the healthcare team is making an effort to listen to them and do something about their situation. The lack of communication and patient satisfaction has caused many families to suffer, feeling helpless and frustrated. Communication between the doctor and families has even been called into question because some ICU doctors are not making themselves available to families during times of crisis. Patients want to feel that the doctors care about them and their loved one; however, they also need to feel that the medical professionals are concerned. Families are becoming frustrated by the lack of communication between the hospital and the family.
When a patient is transferred to the Intensive Care Unit (ICU), communication becomes even more critical. The patient may have been a victim of a tragic accident or illness, but the family needs to know that their loved one receives the best possible care under the circumstances. The patient’s condition must be communicated with the nurses, the physician, and the entire ICU staff. It may be a simple request, but if the family is not told of the patient’s condition immediately, the effects of the disease could weaken and shorten their life.
Communication is so important in the ICU that hospitals sometimes assign a social worker to the patient’s family. This worker is usually a nurse who has been trained in communication with families. A social worker helps families with making calls, meeting with families, and maintaining patient records. The social worker may also help the families prepare for the patient’s arrival by helping them get ready for their transfer. Many families find this task daunting because they do not know what to expect or begin preparing for the patient.
Communication with families in the ICU is necessary if the patient’s condition requires specialized medical attention. Specialized care often requires that the patient be separated from the other members of their family while they undergo specialized treatment. Although a patient may be having regular medical care at home, specialists may have instructions the patient must follow while in the ICU. In addition, communication skills are needed when caring for someone with a severe illness. Without communication skills, healthcare providers cannot properly care for their patients, and families will have difficulties caring for the patient and ensuring their patient’s safety.